Extras belong to a flight
Lean requirement ONE-6014 criteria3 proven1 open
THE SYSTEM SHALL count as dependent on a flight service the ancillary services of the order that the link between dependent and parent ties to it.
Lean: Rules.OneOrder.Ancillaries.dependents
A bag, a seat or a meal is tied to one traveler on one flight. When that flight changes, we know which extras go with it.
Buying extras
Lean requirement ONE-6024 criteria3 proven1 open
WHEN a seller adds services to an order THE SYSTEM SHALL accept the request only if every flight-related ancillary in it has a live flight service for its passenger and segment, in the order or in the request.
Lean: Rules.OneOrder.Ancillaries.addServices
You can add a bag or a seat only for a flight you hold, or one you are booking in the same step. Adding extras leaves the rest of your booking as it was.
How extra bags are priced
Lean requirement ONE-6065 criteria4 proven1 open
WHEN a seller chooses an a-la-carte offer item for passengers and segments it lists as eligible THE SYSTEM SHALL create one order item for each passenger and segment chosen, at the unit price times the quantity.
Lean: Rules.OneOrder.Ancillaries.chooseAlaCarte
Extra bags are priced the same way every time: the price per bag times the number of bags, for each traveler and flight you choose. Each traveler and flight gets its own line in your booking.
Choosing seats
Lean requirement ONE-6054 criteria2 proven2 open
WHEN a seller chooses seats for passengers THE SYSTEM SHALL add one order item for each seat the seat map marks available, and refuse the request if any seat chosen is not.
Lean: Rules.OneOrder.Ancillaries.chooseSeats
You can choose any seat the seat map shows as free. If a seat you picked is not free, we turn down the request and you can pick again. Each seat you choose is added to your booking at its price.
If you cancel a flight
Lean requirement ONE-6036 criteria3 proven3 open
WHEN a seller cancels order items THE SYSTEM SHALL cancel every live service of the items named and treat the services that depend on a cancelled flight as the reading says.
Lean: Rules.OneOrder.Ancillaries.cancelItems
When you cancel a flight, everything in that part of your booking is cancelled with it. Extras on your other flights stay as they were. If your terms do not allow an item to be cancelled, we turn down the request.
If your flight changes
Lean requirement ONE-6044 criteria3 proven1 open
WHEN a flight service is replaced by a flight on another segment THE SYSTEM SHALL state for each live service that depends on it the effect the reading gives for its kind.
Lean: Rules.OneOrder.Ancillaries.replaceFlight
If your flight is replaced, we tell you what happens to each extra booked on it. An extra that moves with its flight goes to the new flight, for the same traveler.
Still being decided
Two travelers given the same seat
Open criterion ONE-605.3open
THE SYSTEM SHALL never let two passengers hold the same seat on the same segment.
The guide checks a seat choice against the seat map and states no rule that a seat goes to one passenger. …
Open theorem: Rules.OneOrder.Ancillaries.choose_seats_one_passenger_per_seat
We check each seat against the seat map. We have not yet decided how we stop two travelers in one booking from choosing the same seat. If your boarding passes show the same seat for two people, contact us before you fly and we will fix it.