How we move you to new flights
Lean requirement ONE-7055 criteria3 proven2 open
WHEN the airline moves a customer to other flights THE SYSTEM SHALL replace the affected order item with a new item at the same price, holding a service for each passenger on each new flight.
Lean: Rules.OneOrder.AirlineChange.notifyChange
If we move you to other flights, the new flights replace the old ones in your booking at the same price, for every traveler on the old flight. Some changes need your answer first. Until you answer, your booking stays as it was.
Your options
Lean requirement ONE-7015 criteria4 proven1 open
WHEN an airline change notice offers follow-up actions THE SYSTEM SHALL keep them pending until the seller answers with one of them or a consequence of inaction applies.
Lean: Rules.OneOrder.AirlineChange.resolve
A change notice can offer you choices, such as accepting the new flights, looking for other flights, or cancelling. The notice stays open until you answer with one of them. If a notice offers no choices, we only ask you to confirm you have seen it.
If you do not answer in time
Lean requirement ONE-7024 criteria3 proven1 open
WHEN a time limit of a change notice passes and the seller has not answered THE SYSTEM SHALL apply the consequence of inaction of the follow-up action whose time limit passed first.
Lean: Rules.OneOrder.AirlineChange.consequenceAt
A choice can come with a deadline. If you have not answered when the first deadline passes, we do what the notice says happens then. Until a deadline passes, nothing happens without your answer.
Saying no to a change
Lean requirement ONE-7034 criteria2 proven2 open
WHEN a customer declines an airline change through Cancel or Reshop THE SYSTEM SHALL price it as a cancellation or change of the affected order items, with the airline's cancellation or change fee as the penalty.
Lean: Rules.OneOrder.AirlineChange.declineOffer
If you cancel because of our change, we price it as a cancellation of the affected flights. If you choose other flights instead, we price it as a change to those flights.
When we cancel your flight
Lean requirement ONE-7046 criteria3 proven3 open
WHEN the airline cancels a flight and does not re-accommodate the customer THE SYSTEM SHALL cancel every live service on that flight with delivery status UNABLE TO DELIVER.
Lean: Rules.OneOrder.AirlineChange.cancelFlight
If we cancel a flight and do not move you to another one, everything you booked on that flight is cancelled. Your other flights stay as they were, and your booking keeps its record of what you paid.
Still being decided
Money back when we cancel a flight
Open criterion ONE-704.4open
IF the airline cancels a flight of a paid order item and does not re-accommodate the customer THEN THE SYSTEM SHALL refund the customer part of the item's price.
The flight cancellation worked example offers no follow-up action and no refund, and no source says whether a flight the airline cannot deliver entitles the customer to money back. …
Open theorem: Rules.OneOrder.AirlineChange.cancel_flight_refunds
We have not yet decided how much of your fare comes back when we cancel a flight and cannot move you. If this happens to you, contact us and we will quote your refund directly.
Extras not yet confirmed when we cancel a flight
Open criterion ONE-704.6open
WHEN the airline cancels a flight and does not re-accommodate the customer THE SYSTEM SHALL leave no live service on that flight.
The flight's services are ended through the delivery status table, and the table has no move to UNABLE TO DELIVER from REQUESTED, IN PROGRESS or SUSPENDED, under any reading. …
Open theorem: Rules.OneOrder.AirlineChange.cancel_flight_leaves_no_live
Some extras on a flight are still being arranged when we cancel it, such as a request we have not confirmed yet, and some are already under way. We have not yet decided how those end. If you have one, contact us and we will cancel it with you.
Fees when you decline our change
Open criterion ONE-703.4open
IF a customer declines an involuntary change through Cancel or Auto-cancellation THEN THE SYSTEM SHALL charge no cancellation penalty.
The sources offer Cancel as an answer to an airline change and never say whether the airline's fees apply; the cancellation page leaves penalties to the airline. …
Open theorem: Rules.OneOrder.AirlineChange.decline_cancel_no_penalty
Open criterion ONE-703.5open
IF a customer declines an involuntary change through Reshop THEN THE SYSTEM SHALL charge no change fee.
The sources say a reshop after an airline change may or may not cost the customer more, and give no rule. …
Open theorem: Rules.OneOrder.AirlineChange.decline_reshop_no_fee
We have not yet decided whether our cancellation and change fees apply when you turn down a change we made. If this is your case, contact us before you choose and we will tell you what it costs.